Pay Your Bill & Manage Your Account

Pay Your Water Bill & Manage Your Account Here


Learn About Our New Billing System Here - Now Live


Monthly Billing

In response to customer feedback and to improve customer service, the City of Wilmington transitioned from quarterly to monthly utility bills starting in July 2018. Monthly billing offers several advantages, including easier payment management, improved budgeting, quicker identification of water usage patterns, and early detection of leaks to prevent unexpected bill spikes.

If you need assistance with understanding your bill or would like to pay, please call 311 to speak to our customer service agents for assistance.

We Can Help

At the City of Wilmington, we prioritize your financial well-being. We understand that outstanding delinquencies with the City can lead to water disconnections, liens, and even the possibility of property Sheriff sales. We don't want to see this happen to you! That's why we've established the Utility Payment Assistance Program, designed to support individuals, families, and senior citizens in need.

Our program offers generous payment plans, including possible abatement of penalties and interest for those who qualify. Additionally, we provide direct assistance to utility customers who are three months or more delinquent on bills, offering grants of up to $1,500 per account.

Your financial stability is important to us, and we're committed to ensuring that you have the support and resources you need to maintain it. Reach out to us today to learn more about how we can assist you through our Utility Payment Assistance Program.

Ways To Pay Your Bill

You can pay your bill:

  • Online through our Utility Payments Customer Portal. Here, you can select automatic payments or text to pay
  • By calling 311 and asking for an agent
  • Using our telephone payment system
  • Via mail or through the City's drop box
    • Our drop box is located in the lobby of the Louis L. Redding City/County Building, located at:
      800 N French Street
      Wilmington, DE 19801
    • If you are paying by check, please write your utility billing account number on your check and include the bottom portion of your bill with your payment. This will help us process your payment quickly.

Rates & Fees

Learn more about your Wilmington Water bill here.

Contact Us

If you have any billing questions or need further assistance, please call Wilmington 311 or email Wilmington Water Utility.