Frequently Asked Questions

The cost of repairing a broken service line can cost hundreds to thousands of dollars. On average, it costs property owners between $500 and $5,000 to repair a water line break and between $3,000 and $10,000 to repair a sewer line break in Wilmington.

American Water Resources is an independent third-party provider of optional home warranty protection plans. City of Wilmington residential customers can purchase warranty coverage for their water line, sewer line, and other home services. They provide protection for over 1.8 million homeowners nationwide and have achieved an A- rating from the Better Business Bureau.

No, all plans offered by American Water Resources are optional and are not regulated city/utility services. Plans are not provided or guaranteed by the City of Wilmington. Your participation in, and your payment for, these plans do not affect your utility service.

Individual policies vary, but standard homeowners’ insurance policies typically do NOT cover repair or replacement of water service lines or sewer lines.

In the event of an issue with a covered line, customers should contact American Water Resources directly to coordinate the repair. AWR will assign a local contractor for the job. The customer will receive confirmation of the repair time and contractor’s name, along with an ETA of their arrival. The contractor will assess the issue to ensure it is covered and complete repair in a timely manner. 

Yes, there are circumstances or existing conditions that American Water Resources excludes from covered repairs. You should review the terms and conditions of your protection plan carefully to understand the coverage limits and exclusions.