Letters from Wilmington Water

The City of Wilmington sends various letters to residents, including reminders about water conservation, billing notifications, updates on planned maintenance, emergency alerts, and more. Common notices are listed below. Disclaimer: Please note that the letter templates provided are for illustrative purposes only. They are intended as examples and will be customized to fit the specific needs and circumstances of each situation. These templates should not be considered as final or legally binding documents.

Water Service Line Identifications & Replacements

1. General Service Line Identification:  View in English (PDF)  Ver en Español (PDF)

This letter informs residents about water service line investigations and replacements in your neighborhood as part of the City’s ongoing maintenance of our water system. The City of Wilmington may need to identify your service line as a follow-up to your survey or as part of ongoing work in your area. Read more about our Lead Reduction Program and service line identification here.

2. Service Line Replacement Flushing Instructions:  View in English (PDF)  Ver en Español (PDF)

This notice provides important information for properties where water service lines have been replaced as part of a City water main project. It includes details on how to flush your plumbing system after the work is complete, how to use the free pitcher filter (provided by the City), and what to expect during the post-replacement period. Read more about out Pitcher / Filter Program Here.

3. Childcare Facility Service Line Identification:  View in English (PDF)  Ver en Español (PDF)

This letter informs Childcare Facility officials that the City of Wilmington is initiating a service line inventory with the goal of identifying all water service lines in schools and developing replacement plans, as necessary.

Small Mains Replacement Project

1. Resident Notification - Small Mains Replacement:  View in English (PDF)  Ver en Español (PDF)

This letter informs residents about an upcoming water main replacement project in their area as part of the City of Wilmington's ongoing water system improvements. Recipients are notified of potential disruptions and are encouraged to complete a survey to identify their water service line material, with instructions provided to help ensure safe water quality in their home.

2. Construction Notification - Small Mains Replacement:  View in English (PDF)  Ver en Español (PDF)

This letter is to inform customers of upcoming water main maintenance or replacement work happening in their area as part of the City of Wilmington's ongoing water system improvements. It provides details on what to expect, such as parking restrictions or possible water service interruptions.

3. Water Shut-Off Notification - Small Mains Replacement:  View in English (PDF)  Ver en Español (PDF)

This letter informs residents of a scheduled temporary water service shut-off in their area due to water main or service replacement work by the City of Wilmington. Recipients are advised to store water in advance and flush their faucets after service is restored to ensure water quality.

Service Line Notification Letters

1. Lead Service Line Notification:  View in English (PDF)  Ver en Español (PDF)

This notice informs the customer that a portion of the service line connecting their building to the water main is made of lead. It outlines the potential health risks, precautionary actions, and steps to minimize exposure.

2. Galvanized Service Line Notification:  View in English (PDF)  Ver en Español (PDF)

This notice informs the customer that a portion of the service line connecting their building to the water main is made of galvanized steel. It outlines the potential health risks, precautionary actions, and steps to minimize exposure.

3. Unknown Service Line Notification:  View in English (PDF)  Ver en Español (PDF)

This notice informs the customer that a portion of the service line connecting their building to the water main has not been identified yet. It outlines identification steps, along with potential health risks, precautionary actions, and steps to minimize exposure. 

Water Meter Replacement Program

1. Small Meter Replacement Initial Notice:  View in English (PDF)

This is an initial notice regarding the replacement of your water meter with upgraded technology. It provides instructions to schedule a free appointment for the service. Read more about our Small Meter Replacement Program here.

2. Small Meter Replacement - Final Notice:  View in English (PDF)

This is a final notice regarding the replacement of your water meter with upgraded technology. It provides instructions to schedule a free appointment for the service. Failure to comply may create billing issues and water termination may occur.

3. Small Meter Replacement - Plumber Required Notice:  View in English (PDF)

This is a notice stating that The City of Wilmington requires you to hire a certified plumber within 30 days to upgrade your water meter plumbing so the City can safely replace your old meter.

4. Small Meter Replacement - Second Plumber Required Notice:  View in English (PDF)

This is a second notice stating that The City of Wilmington requires you to hire a certified plumber within 30 days to upgrade your water meter plumbing so the City can safely replace your old meter. Failure to comply may create billing issues and water termination may occur.

5. Small Meter Replacement - 96-Hour Water Shutoff Notice:  View in English (PDF)

This letter serves as a 96-hour notice to a water/sewer customer informing them that the City has been unable to access their property to service or replace the water meter and that water service will be disconnected unless an appointment is scheduled with Tribus Services to provide access.

Billing/Water Shut Off Notifications

96-Hour Water Shutoff Notice:  View in English (PDF)

This letter serves as a 96-hour notice to a water/sewer customer informing them of their delinquent account balance and urging payment to avoid service disconnection, while providing options for online payment and assistance programs. Read more about Billing Information and Payment Assistance here.